Return and Refund Policy

 

 

Shipping and Refund Policy

 

 

Preamble

You will be responsible for the shipping costs associated with returning your item. We are not responsible for loss or damage during shipping. You must also prepay shipping and insurance (if applicable) for all returns. If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.

When we receive the returned product, we will examine it and notify you by email, within a reasonable time, if you are entitled to a refund or exchange. If you are entitled to an exchange or refund, we will replace the product or refund the purchase price (depending on the original method of payment).

Contact details :

  • The link to our website:

https://vorach.com/

  • Company Name:

PONTALIS CONVICTION

  • Postal address:

66 AVENUE DES CHAMPS ELYSEES, 75008, PARIS

  • Phone number:

 

  • Email address:

pontalis.ecom@gmail.com

  • Company number:

980 416 309

 

Article 1 - Return of unopened items:

We only accept returns of items returned within 30 days of delivery as indicated by the original tracking information.

Article 2 - Exchanges

We only exchange defective or damaged goods. If you believe a product is defective, please contact us within 30 days of purchase at the phone number or email address below and provide details of the product and the defect. We will then advise you on how to return the product.

Article 3 - Shipping

 

In the event that the customer wishes to return the product purchased on the site to the seller for any reason, the customer must inform the seller in advance, so that the latter can provide the instructions related to the product return. If the customer returns the product to the seller on their own initiative, the seller may refuse the package and not issue a refund.

We are not responsible for loss or damage during shipping. If your return is eligible for a refund, it will not include any shipping and handling charges that may appear on the packing slip or invoice.

To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information about your purchase, to the address listed below:

  • PONTALIS CONVICTION, 9 rue Jérôme Bonaparte, 91300 MASSY

Article 4 - Process

When we receive your item, we will examine it and notify you by email, within a reasonable time, if you are eligible for a refund or exchange.

If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original payment method. Any shipping and handling charges you have already paid are non-refundable, and refunded amounts do not include the cost of shipping. It may take up to 15 business days after you receive our email before your refund is issued.

If you are eligible for an exchange, we will send you a new item to the original shipping address.

Article 5 - Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Article 6 - Exception to the right of withdrawal and reimbursement

Any custom-made items from our product catalog are not eligible for return or refund. These items are deemed non-refundable or part of a final sale. However, custom products benefit from the right of conformity as defined in our general terms and conditions of sale. The company is not required to reimburse additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional.