FAQ - Frequently Asked Questions

How can I track my order?

As soon as your package is shipped, you will receive an email notification confirming shipment.

Have your order number starting with # and your email address ready, then click HERE.

If there is a problem with your tracking number or the delivery of your package, please let us know at: contact@vorach.com

What are the shipping times for your products?

Delivery takes approximately 15 to 20 days.

Please allow 2 days for processing your order.

You will receive an email once your order has been validated, allowing you to track your order.

Do you ship worldwide?

Yes, absolutely. We ship from CHINA to all over the world.

Where do we ship your product from?

All of our products are manufactured and produced in CHINA.

They are also shipped from CHINA, directly to your home.

I still haven't received my order. What's taking so long?

We apologize for the delay.

Sometimes international shipping may take longer than expected due to customs clearance.

However, you can track your order and see where it is at any time.

If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at contact@vorach.com

What are the precautions before use?

Important: Hair coloring products can cause allergic reactions that can be serious in rare cases. Therefore, you should follow these precautions:

  • Do not use: if you have already reacted to a coloring product, if your scalp is sensitive, irritated or damaged.
  • If you have a tattoo, your risk of allergy may be increased.
  • Perform a skin allergy test 48 hours before using this product, even if you have previously used hair color products. If you notice any changes in skin color or other allergic reactions, such as pain or severe itching, discontinue use immediately. Do not use if your hair has been colored with henna or progressive hair color.

Read and follow the instructions. Wear the gloves provided in the kit. Rinse thoroughly after application.

Caution: This product contains ingredients that may cause skin irritation in some individuals. A preliminary test should be performed according to the instructions below. This product should not be used for tinting eyelashes or eyebrows, as this may damage eyesight.
Warning: Avoid contact of the product with eyes. Rinse immediately if the product comes into contact with the eyes.
Keep out of reach of children. Do not use this product on children.